Front Office Supervisor

Doğuş Tourism Group is a pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey. Murat Reis Ayvalık is a member of Doğuş Tourism Group and we are looking for teammates. Now, we are looking for a Front Office Supervisor who must have;

• Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.

Skills and Knowledge 

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Problem Solving and Complain Handling
• Leadership
• Development, Coaching and Training skills
• Multi-Tasking
• Strong organizational and time management skills
• Opera and other systems knowledge

SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position: 

• Be familiar with Hotel services, operational hours and ongoing promotions.
• Maintain good working relationship with all hotel departments.
• Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
• Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
• Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
• Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
• Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
• Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
• Have thorough knowledge of operational requirements for the front desk area.
• Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
• Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
• Ensure that each associate has a development plan and trained accordingly
• Be able to work various shifts around the business needs to assist all front office sections.
• Identify and resolve guests problems efficiently and resolve to the guest satisfaction
• Assuring that all front desk associates are continually updated with hotel rates, packages and discounts
• Be security conscious at all times and inform Manager on Duty of anything suspicious.
• Identify guest service shortages and recommend improvements accordingly.
• Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
• Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
• Utilizing all available resources, follow up on previous shift requests and pending issues.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management
• Be flexible according to the business need
• Have an excellent approach to customer service
• Have strong organizational skills; always practice "Clean as you go"
• Be able to perform any additional scope of duties if requested by the Management.

Aday Kriterleri

Eğitim Seviyesi	Associate Degree(Graduate), Bachelor’s(Graduate)
Deneyim	More than 3 years of experience
Yabancı Dil	English(Reading : Good, Writing : Good, Speaking : Good)

Pozisyon Bilgileri

Çalışma Şekli	Periodical
Çalışma Modeli	İş Yerinde
Lokasyon	Balıkesir
Pozisyon Seviyesi	Specialist