Help Desk Specialist

Pozisyon Hakkında Ek Bilgi

We are looking for a dynamic, solution-orientedIT Help Desk Specialist to join our IT family.

Job Description (Key Responsibilities).

Help Desk & User Support: Providing high-quality, professional technical support to end-users for hardware, OS, and software applications.

Hardware & Software Setup: Managing the installation, maintenance, and troubleshooting of PCs, printers, scanners, and other IT peripherals.

Inventory Management: Tracking, updating, and reporting the inventory of computers, software licenses, and connected IT equipment.

Backup & Security: Monitoring and maintaining daily backup systems to ensure data integrity and business continuity.

Vendor Coordination: Working in alignment and coordinating operational tasks with external IT service providers and vendors.

IT Procurement: Assisting in technical procurement processes and equipment purchasing.

Continuous Improvement: Proposing system enhancements, analyzing infrastructure needs, and actively contributing to global/local IT projects.

High School degree, Technical Vocational School, or Bachelor’s Degree in Information Technology, Computer Programming, or related fields.

Min.2 years of proven experience in an IT Help Desk / End-User Support role.

Strong command of computer fundamentals, Windows OS, and MS Office / Microsoft 365 applications.

Technical English: Ability to read, understand, and follow technical documentation and manuals.

Excellent documentation and reporting skills (keeping track of resolved tickets and tasks).

Strong analytical thinking, quick problem-solving, and a solution-oriented mindset.

Excellent communication skills with a customer-centric approach to internal users.

A great team player with a high sense of ownership and task follow-up.

Eager to learn, research, and adapt to new technologies.

Flexibility to adapt to agile and flexible working hours when operational needs arise.

Eğitim SeviyesiAssociate Degree(Graduate), Bachelor’s(Graduate), High School(Graduate).

Yabancı DilEnglish(Reading : Medium, Writing : Medium, Speaking : Medium).

BölümComputer Programming,Computer Hardware,Information Technologies,Information Management (Distant Learning),Information Security Technology.

Çalışma ŞekliFull-Time.

Çalışma Modeliİş Yerinde.

LokasyonBursa.

Pozisyon Gereksinimleri

• DeneyimMore than 2 years of experience
• Askerlik DurumuCompleted, Exempt