Assistant General Manager

At DoubleTree by Hilton Istanbul Ümraniye, we are committed to delivering exceptional guest experiences and maintaining the high operational standards that define the Hilton brand. To enhance our strong service culture and continue our growth, we are seeking an experienced and dynamic Assistant General Manager to join our leadership team.

We are looking for a candidate who has a deep understanding of Hilton’s brand culture, excels in operational leadership, and has hands-on experience with core Hilton systems and quality processes.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Tourism Administration, Industrial Engineering, or related fields
• Minimum 5 years of managerial experience in the hospitality industry
• Previous experience within Hilton properties and strong command of Hilton brand standards (highly preferred)
• Advanced English proficiency (written & verbal)
• Strong leadership capability with proven experience in team development, coaching, and performance management
• High competency in guest satisfaction strategies, operational excellence, and service quality improvement
• Strong analytical skills; proficient in reporting, budgeting, forecasting, and process optimization
• Ability to adapt to flexible working hours and demonstrate high responsibility in a fast-paced environment
• Proficiency in Hilton’s OnQ PMS and other Hilton operational systems
• Experience with Hilton QA (Quality Assurance) brand audits and familiarity with brand compliance, audit preparation, and continuous improvement initiatives
• Solid problem-solving abilities with a proactive approach to operational challenges

JOB DESCRIPTION

• Assist the General Manager in overseeing, coordinating, and optimizing all hotel operations
• Ensure full compliance with Hilton brand standards and support continuous improvement of service quality
• Lead and enhance guest satisfaction processes while monitoring performance indicators and feedback metrics
• Work closely with Department Heads on operational planning, budget alignment, performance reviews, and daily execution
• Contribute actively to revenue management, cost control, and efficiency enhancement
• Maintain and promote high standards of hygiene, safety, and brand-required operational procedures
• Develop training plans, monitor employee development, and foster Hilton’s learning and service culture
• Handle guest complaint resolution and take an active role in crisis management and operational decision-making
• Act as the primary decision-maker and assume full hotel management responsibility in the General Manager’s absence
• Utilize OnQ system tools for operational monitoring, reservation and guest data management, reporting, and strategic insights
• Oversee QA brand audit compliance, coordinate pre-audit preparations, and ensure continuous adherence to Hilton quality standards

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