Bell Desk Supervisor

Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking intuitive and sophisticated  Bell Desk Supervisor  to define the art of wellness within our sanctuary.

This is more than a role; it is an invitation to be a founding member of a newborn brand. At Aliée, wellness is where high-fashion aesthetics meet holistic healing. You will have the autonomy to deliver bespoke guest experiences that position our spa as a global destination at the intersection of culture, hospitality, and rejuvenation.

As an Aliée Bell Desk Supervisor, you are a vital guardian of our brand’s sensory identity. You won't just perform treatments; you will curate transformative journeys for a global, discerning clientele.

Responsibilities:

• Supervise and manage daily Bell Desk operations to ensure smooth guest arrival and departure experiences.
• Lead, coordinate, and motivate the Bell Desk team to deliver exceptional service in line with hotel standards.
• Ensure effective communication and coordination with Front Office, Concierge, Guest Relations, Housekeeping, and Security departments.
• Manage guest luggage handling, room deliveries, transportation coordination, and related guest requests professionally and efficiently.
• Handle guest complaints and special requests promptly, ensuring guest satisfaction and service recovery when necessary.
• Monitor staff scheduling, attendance, and shift planning to ensure adequate staffing levels.
• Provide training, coaching, and performance support to Bell Desk team members to maintain service excellence.
• Ensure that hotel policies, safety procedures, and security standards are followed at all times.
• Maintain accurate reporting, daily operational follow-ups, and ensure proper documentation when required.
• Support Front Office management in implementing service standards, guest satisfaction strategies, and operational improvements.
• Ensure a professional appearance and discipline within the team, reflecting the hotel’s brand image.

Requirements:

• Previous experience in Bell Desk operations within a luxury hotel environment is required.
• Prior supervisory or managerial experience in Front Office or Bell Desk operations is strongly preferred.
• Strong leadership and team management skills with a proactive and solution-oriented mindset.
• Excellent communication and interpersonal skills are essential.
• Strong guest-oriented approach with a focus on service excellence and attention to detail.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Good command of English is required; additional languages are considered an advantage.
• Strong organizational skills and ability to coordinate operational flow effectively.
• Flexibility to work in shifts, including weekends and public holidays.
• Professional appearance, responsibility, and strong sense of discipline are essential.

Aday Kriterleri

Pozisyon Bilgileri