Customer Service Representative

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and managing the supply chain cycle including processing complex orders from customers and resolving order or delivery issues, in addition to managing the customer complaints and invoicing.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum 2 years of relevant work experience in customer service field
• Fluent in English both written and verbal
• Preferably experienced in SAP

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

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