Customer Service Specialist

At Saint-Gobain Abrasives, part of the internationally renowned Saint-Gobain Group with over 360 years of experience and a place among the world's top 100 companies, we are shaping the future with 63 manufacturing facilities in 27 countries. Working to make our world a more beautiful and sustainable place is our deepest passion. If you aspire to stand out in your career with over 360 years of Saint-Gobain experience and wish to contribute to shaping a sustainable future, consider becoming a part of our family.

Let’s get innovate together!

We’re seeking a Customer Service Specialist who has will and ambition to work in our dynamic Customer Service team.

In this role, you will be responsible for:

• Conducting the customer experience process (English and French will be actively used).
• Preparing and presenting price offers (import and export processes between other countries in industrial markets).
• Providing proactive solutions and alternatives to customers, making suggestions with an analytical perspective.
• Price, deadline, quantity process in customer orders.
• Checking the compatibility of details with offers.
• Negotiating deadlines with suppliers and informing customers.
• Obtaining information from factories about the delivery times of the products to be produced.
• Creating prices by checking the margins of the products to be produced.
• Entry and approval of orders.
• Monitoring the planning, production and delivery processes of the order.
• Monitoring the production status of the products and the preparation status of the order.
• Dealing with the shipping process and preparing the necessary instructions according to the country.
• Keeping in touch with the customer during the delivery process and providing the necessary information.
• Organizing pre-shipment inspections.
• Managing customer relations.
• Complaints about price, quality, logistics, etc. managing processes.
• Managing disputes and complaints.
• Creating relevant requests for credit notes or additional invoices.
• Monitoring incoming production costs and delivery times to respond to requests.
• Executing necessary SAP processes.
• Monitoring old or undelivered orders.
• Preparing and analyzing development reports related to all processes.

To be able to successful in the role we are looking for:

• Bachelor's degree in related departments.
• Proficiency in written and spoken English andFrench.
• At least 3 years of work experience in a similar position.
• Professional knowledge of MS Office and SAP applications.
• Strong interpersonal skills.
• The position will be located in İstanbul.
• No military service obligation for male candidates.

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