English-Speaking Customer Service Representative

Position: English Customer Service Representative
Work Model: Hybrit
Location: Mecidiyeköy Office – Istanbul

At Foundever, we build strong connections between global brands and their customers. We are looking for English-speaking Customer Service Representatives who want to develop their careers in a professional and international office environment.

Role Purpose
To deliver high-quality customer support in English via phone, email, and/or chat channels while ensuring a positive customer experience.

Key Responsibilities

• Manage inbound customer inquiries in English in a professional and timely manner
• Resolve customer issues effectively, aiming for first-contact resolution
• Accurately record customer interactions in internal systems
• Comply with quality standards, procedures, and performance expectations

Qualifications

• Minimum C1 level English (spoken and written)
• Minimum high school diploma
• Strong communication and problem-solving skills
• Customer-focused approach
• Comfortable with computer usage and basic MS Office tools

What We Offer

• Full onsite work at our Mecidiyeköy office
• Base salary in Euros
• Performance-based bonus system
• Private health insurance
• Meal voucher
• Paid training and structured onboarding
• Career growth opportunities within a global organization
• Supportive and inclusive Foundever work culture

Why Foundever
Foundever is a global customer experience partner where employee experience is at the core of everything we do. We provide a workplace that encourages growth, collaboration, and long-term career development.

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