Incoming Reservation Specialist

About the Role

At Mokan Travel, we are expanding our operations and looking for a dedicatedIncoming Reservation Specialist to join our new branch in Bakırköy. This role is pivotal in maintaining our reputation for excellence, acting as the primary bridge between our international B2B partners and our local service providers.

The ideal candidate will be a proactive problem-solver with a passion for the tourism industry and an impeccable eye for detail.

Key Responsibilities

• End-to-End Reservation Management: Oversee, process, and confirm incoming hotel and tour bookings with precision.

• Partner Relations: Cultivate and maintain robust relationships with partner hotels, managing allotments, stop-sales, and special requests effectively.

• B2B Communication: Act as the primary point of contact for international partners, providing swift, accurate, and professional updates.

• Conflict Resolution: Proactively resolve booking discrepancies, modifications, or last-minute cancellations to ensure seamless guest experiences.

• Data Accuracy: Maintain up-to-date records in the reservation system and ensure all financial/operational data aligns with company standards.

Qualifications

• Proven Experience: Minimum 3 years of experience specifically in theIncoming Tourism sector.

• Language Mastery: Exceptional command of the English language (both written and verbal) is a must.

• Technical Proficiency: Advanced skills in reservation management software and MS Office (Excel is a priority).

• Analytical Thinking: Ability to manage high-volume workloads and perform under pressure during peak seasons.

• Communication Skills: Strong negotiation skills and a professional etiquette in B2B correspondence.

• Commuter-Friendly: Residing in or having easy access to Bakırköy (our office is a 5-minute walk from the Metrobus station).

What We Offer

• A professional and supportive working environment in a growing agency.

• Central office location with high accessibility.

• Opportunities for career progression within the new branch.

Aday Kriterleri

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