Partner Relations Specialist

We are seeking a Partner Relations Specialist to join our team, focusing on merchant acquisition, listing quality, and relations. As a marketplace, viravira.co operates in a two-sided market, serving both renters and boat owners. Our merchant team is dedicated to managing and expanding our boat owner portfolio.

What you'll be doing:

• Acquire new boat owners and facilitate their onboarding through the website, phone, or email.
• Prepare and monitor boat owner and listing KPIs, reporting to management.
• Ensure all boat listings meet platform standards for accuracy, completeness, and visual appeal.
• Review and improve existing listings by editing descriptions, verifying technical specs, and optimizing photo layouts.
• Collaborate with boat owners to collect missing information and guide them on best practices for high-performing listings.
• Identify and correct errors in text, images, equipment details, or availability calendars.
• Provide support to the sales team as needed.
• Manage price update processes.
• Channel feedback from boat owners to the product team to improve merchant-related processes.
• Conduct market research to identify potential boat owners.
• Organize and participate in industry events, exhibitions, and networking activities to promote viravira.co and acquire new partners.
• Periodically visit merchants in coastal areas.
• Provide training and support to boat owners on effectively using the platform.
• Oversee the execution of contract processes for merchants.

Requirements:

• BS degree in a related field.
• Excellent command of the English language.
• 3+ years of experience in sales, customer support, or merchant relations, preferably in the tourism sector.
• Knowledge of the yacht charter industry and its dynamics is a plus.
• Familiarity with Microsoft Office Word, Excel and PowerPoint.
• Working knowledge with CRM tools, such as Zoho.
• Exceptional attention to detail and a high standard for neat, tidy, and organized work.
• Positive, professional, and outgoing personality with the ability to work both in a team environment and directly with clients.
• Enthusiasm and a strong desire to learn and succeed in business development and sales.
• Excellent written and verbal communication skills.
• Strong ability to be flexible and multi-task.
• Comfort with a fast-paced environment.
• No travel restrictions.

Aday Kriterleri

Pozisyon Bilgileri