Service Account Manager

Wyser is the international company within Gi Group in charge of searching for and selecting specialized middle and senior management.

We are looking for a Service Account Manager to join the Türkiye operations of a globally operating B2B e-commerce platform we are consulting for.

Key Responsibilities

• Develop tailored service and growth strategies based on sellers’ lifecycle stages and operational maturity

• Analyze seller needs and provide structured operational support in collaboration with channel partners

• Regularly analyze performance data and produce action-oriented reports, identifying growth opportunities particularly amonglong-tail and mid-tier sellers

• Increase sellers’ adoption of platform tools and policies, improving Trade Assurance andstar-rated seller ratios

• Support the efficiency of channel teams through data-driven insights and continuousprocess improvements

• Work closely with sales and service teams to enhance customer satisfaction, retention, and renewal rates

Qualifications

• Bachelor’s degree from a relevant field

• Minimum 2 years of experience in B2B digital platforms; DTC e-commerce or B2B-SOHO focused e-retail environments

• Experience in e-commerce, account management, customer success, operations, or platform services

• Strong analytical skills with the ability to track performance, create reports, and generate actionable insights

• Solid experience in channel management and cross-functional stakeholder coordination

• Customer-centric mindset with strong problem-solving and influencing skills

• Advanced level of English, with the ability to communicate effectively with global stakeholders

• Comfortable working in fast-paced, performance- and target-driven environments

“GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 26.12.2023 tarihli 15198570 No'lu lisans sahibi özel istihdam bürosudur .”   

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