Spa Resepsiyonisti

Please note: This is a local position. Only candidates who have a valid work permit in Türkiye (Turkish citizens or holders of a Turkish ID card) will be considered.

Join Our Team

Four Seasons Hotel Istanbul is seeking a professional, service-oriented Spa Receptionist to join the Spa & Fitness team.

In this key role, you will be responsible for delivering a seamless guest journey by managing all reception, reservation, and cashiering activities within the Spa and Fitness areas, in full alignment with Four Seasons standards.

Your goal is to ensure a calm, welcoming, and well-organized environment that supports an exceptional guest experience from arrival to departure.

Key Responsibilities

• Manage all Spa & Fitness reception duties, including face-to-face, phone, and email interactions
• Coordinate and schedule all spa and fitness reservations accurately
• Operate spa software systems, handle daily cashiering, opening and closing accounting procedures
• Ensure a smooth guest journey through proper shift handovers and follow-up on guest satisfaction
• Provide clear and accurate information on spa amenities, treatments, packages, and promotions
• Upsell treatments, services, and retail products using a soft-sell approach to meet revenue targets
• Maintain a clean, calm, and well-organized reception area in line with brand standards
• Handle guest concerns professionally and escalate issues to Spa Management when required
• Ensure compliance with safety, hygiene, SOP, grooming, and confidentiality standards
• Collaborate effectively with spa colleagues and support daily operations as needed

Qualifications

• Minimum high school diploma
• Minimum of two years’ experience in five-star hotels or reputable spa environments
• Strong command of written and spoken English
• Excellent communication, organization, and interpersonal skills
• Proficient in computer applications and office programs
• Solid understanding of Spa, Fitness, and Wellness operations
• Calm, patient, and professional demeanor when dealing with guests
• Ability to accept feedback and adjust performance accordingly
• Strong team player with a collaborative mindset
• Flexible availability to work shifts, weekends, and holidays

Yasal Uyarı

7 Nisan 2016 tarihli Resmi Gazete’de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu’na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Aday Kriterleri

Pozisyon Bilgileri