Quality Manager

Summary: Manages and directs the operations site toward its primary quality objectives, based on product and profitability goals, by performing the following duties personally or through subordinate members

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Guide the organization to follow the Quality Policy and Principles
• Actively communicate, support, and drive the quality goals and strategies, to motivate the organization towards a culture of continuous improvement and customer satisfaction
• Works and communicates actively with external and internal customers, as well as internal functions and members within the organization to drive quality improvements.
• Provides the voice of the customer (VOC) as needed to ensure customer satisfaction
• Supports the investigation of quality nonconformities relating to vendor product, process, and service issues. 
• Training of quality tools, processes, and protocols across the organization to ensure a quality product and process.
• Participates actively with other site Quality Managers on related issues
• Leads and/or participates in customer, external, and vendor audits and improvement programs as required.
• Leads and/or participates in customer visits as required for issue resolution.  This may include identification and clarification of complaints and/or determining alternate options for issue resolution.
• Responsible for maintaining all necessary product inspection equipment, including calibration and maintenance.

Qualifications; 

• Associate’s degree (A.S.) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.  Training in Six Sigma principles, knowledgeable in required quality and hygiene standards, and other integrated management systems.
• English Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Design software; Development software; Internet software; Manufacturing software; Project Management software; Spreadsheet software and Word Processing software.

• This position may require a level of travel, specifically for customer and vendor visits.  Flexibility is required as specific tasks and duties may require work outside of normal business hours.  Additional training for continuous improvement is also encouraged and expected.  This position requires direct customer interactions and representation of the company to the customer
  

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