Reservations Supervisor

Scorpios

Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.

Job Description

Scorpios Bodrum is seeking for an F&B Reservations Supervisor that will oversee all F&B reservations and events, ensuring seamless operations and exceptional guest experiences. This pivotal role brings strong organizational skills, attention to detail, in-depth knowledge of the reservations systems and a passion for delivering outstanding service in a fast-paced hospitality environment.

Opportunities For All

Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. The role reports to the Global Head of People & Development of Scorpios.

Responsibilities

Sales and Reservation Management:

· Handle all aspects of sales and reservations, including checking availability and processing payments.

Operations Oversight:

· Oversee day-to-day reservations operations and team members that are delivering and fulfilling their tasks. Coordinate with the each Floor Manages of each Revenue center to optimize table availability and seating arrangements to maximize revenue.

Guest experience:

· Uphold and enhance the standard of guest service across all areas.

· Handle guest inquiries, concerns, and special requests promptly and professionally.

Issue Resolution:

· Be proactive in resolving any issues that arise with bookings or reservations to maintain a high level of guest satisfaction.

Revenue Management:

· Develop and implement strategies to maximize revenue opportunities.

Team Leadership, Training and Development:

· Develop and implement comprehensive training programs for the F&B Reservations team.

· Provide strong leadership and mentorship to the team, fostering a collaborative and results-driven environment.

Collaboration Across Departments:

· Foster collaboration and synergy across multiple departments by effectively communicating and coordinating event-related activities, ensuring alignment with organizational goals and objectives.

Budgets & Performance:

· Ensure financial targets are met or exceeded.

Requirements

• Proven working experience as a Reservations Supervisor for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of quality, Beach Compounds
• Very good knowledge of English language. Additional languages will be considered a plus 
• Ability to make each guest of Scorpios feel unique, welcomed and generally feel like ‘home’
• Computer literacy
• Patience and flexibility towards demanding circumstances with guests

Benefits:

Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees. Seasonal work contract.

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