Guest Relations Agent

Fortuna of Cappadocia – Autograph Collection by Marriott

In the unique atmosphere of Cappadocia, Fortuna of Cappadocia – Autograph Collection, which will serve with the philosophy of “Exactly Like Nothing Else,” is seeking a  Guest Relations Agent to be appointed within the Front Office Department.

Job Description

• Ensure an exceptional guest experience from check-in to check-out,

• Welcome and assist VIP guests, handling special requests and preferences,

• Manage guest feedback and resolve complaints in a timely and effective manner,

• Coordinate with Front Office and other departments to ensure smooth operations,

• Maintain Marriott service standards and contribute to guest loyalty,

• Support initiatives to improve guest satisfaction and overall service quality,

Qualifications

• Previous experience in hospitality, preferably in a 5-star hotel environment,

• Experience in Guest Relations, Front Office, or similar departments,

• Strong communication and interpersonal skills,

• Guest satisfaction and service excellence focused,

• Ability to handle guest requests, feedback, and complaints professionally,

• Fluent in English (additional languages are a plus),

• Excellent problem-solving and conflict-resolution skills,

• Ability to work in a fast-paced and shift-based environment,

• Well-groomed, friendly, and highly professional attitude,

• Knowledge of Marriott standards and Opera PMS is an advantage,

GENERAL INFORMATION

Only applications with a photograph will be considered.

Aday Kriterleri

Pozisyon Bilgileri